Accessibility

Cenaiva, operated by Autor Technologies Inc., is committed to making our Services usable by as many people as possible, including people with disabilities. We want everyone to be able to discover restaurants, book a table, order, and track a delivery with ease and dignity.

1. Our commitment

Accessibility is built into how we design and develop — it is not a one-time review. We want everyone to be able to discover restaurants, book a table, order, and track a delivery with ease and dignity, and we treat barriers as defects to fix.

2. Conformance target (WCAG 2.1 AA)

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which cover making content perceivable, operable, understandable, and robust for people using a wide range of assistive technologies.

3. AODA and Canadian standards

We work to align with the accessibility requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and comparable Canadian standards, including provincial requirements, as they apply to our Services.

4. Bilingual (EN/FR)

We offer the Services in English and French for our users in Québec and across Canada, with each language identified so assistive technologies can present content correctly.

5. Keyboard navigation

We support keyboard navigation across the Services, with a logical focus order and visible focus states, so you can use core features without a mouse or touch.

6. Screen-reader support

We use semantic structure, headings, and labels so screen readers and other assistive technologies can navigate and announce content, and we design interactive components to expose their name, role, and state.

7. Colour contrast and text sizing

We aim for sufficient colour contrast for text and meaningful interface elements, and we support scalable, resizable text so you can zoom or increase font size without losing content or function.

8. Forms and labels

We clearly label form fields, associate labels with their inputs, and aim to describe errors in text and point you to the field to fix, so forms such as sign-up, booking, and checkout are usable with assistive technology.

9. Images and media alternatives

We provide text alternatives for meaningful images so their information is available to people who cannot see them, and we treat decorative images so they do not add noise for screen-reader users.

10. Motion and animations

We respect the reduced-motion and other system accessibility preferences your device exposes, and we avoid unnecessary motion that could be distracting or cause discomfort.

11. Consistent navigation

We aim to keep navigation and controls consistent and predictable across the Services, so elements that repeat appear in the same place and behave the same way from screen to screen.

12. The mobile apps

We extend these goals to our mobile apps, designing for the platform accessibility features on iOS and Android — such as VoiceOver, TalkBack, larger text, and reduced motion — so the app experience is accessible too.

13. Third-party and restaurant-supplied content

Some content and features come from third parties — for example, restaurant-supplied menus and photos, and payment screens. We do not fully control the accessibility of third-party content, but we choose providers with accessibility in mind and work with them and with Restaurants to reduce barriers.

14. Maps accessibility

Maps and routing are provided by a third party and can be difficult to use with some assistive technologies. Where maps are used for discovery, delivery quotes, or tracking, we aim to make the same key information — such as addresses and status — available in text as well.

15. Known limitations

Accessibility is an area of continuous improvement, and some parts of the Services may not yet fully meet our target. Where we identify a barrier, we prioritize and work to fix it. If part of the Services does not work for you, please tell us — your feedback directly shapes our fixes.

16. Ongoing improvement

We consider accessibility in design reviews and testing as part of our development process, and we work to improve conformance over time as we add and change features.

17. Alternative formats and assistance

If you need information from the Services in an alternative format, or need help completing a booking or order, contact us and we will work with you to provide the information or assistance you need in a timely way and at no additional cost.

18. How to give feedback or report a barrier

We welcome your feedback on the accessibility of Cenaiva. If you encounter a barrier, please email support@cenaiva.com and, where you can, include the page or feature, what happened, and the device or assistive technology you were using.

19. Our response commitment

We aim to acknowledge feedback promptly and to respond in a way that meets your needs. On request, we will provide our response in an accessible format.

20. Formal complaints

If you are not satisfied with how we have handled an accessibility concern, you can ask us to escalate it by emailing support@cenaiva.com, and we will review the matter and respond. This does not affect any rights you may have under applicable accessibility or human-rights law.

21. Changes

We may update this statement as our Services and standards evolve; we will post the updated version here and change the “Last updated” date.

22. Contact

Questions about accessibility can be sent to support@cenaiva.com.